Refund policy
Return & Refund Policy
Welcome to Banoz Mart. Your satisfaction is our top priority. If your purchase doesn’t meet your expectations, we’re here to help with a simple and transparent return process.
1. 5-Day Return Policy
You can request a return within 5 days of receiving your order. If the product is defective, damaged, or not as expected, you're eligible for a return.
2. How to Initiate a Return
Contact Us
Email: zh9296699@gmail.com
Phone: 03028848245
(Reach out within 5 days and mention your reason for return.)
Return Approval
Our support team will review your request and guide you through the process.
Packaging
- Product must be unused.
- Must be in its original packaging.
- Must include all accessories.
Ship the Product
Send the item back using a reliable courier service.
3. Refund Process
Once we receive and inspect the item, your return will be approved.
- A full refund will be issued.
- Please allow up to 3 business days for processing.
4. Return Conditions
To qualify for a return:
- Product must be unused and in original condition.
- Return request must be made within 5 days.
- Approval from our support team is required.
- Product must be resalable with all accessories.
5. Unboxing Video (Recommended)
We strongly recommend recording an unboxing video when receiving your order.
This helps speed up the process in case of:
- Missing items
- Damage
- Wrong product
6. Our Commitment
We aim to provide a hassle-free and reliable shopping experience. If you have any questions, our support team is always ready to assist you.
Thank you for choosing Banoz Mart! 🛍️